Betting Rules

Play365 Casino aims to display betting information clearly and to settle accepted bets consistently with the published rules. These rules are general in nature. A particular sport, event, game, market or promotion may have additional conditions shown on the relevant page, betslip or promotional terms. Where a specific product rule applies, you should read it before confirming your bet.

You are responsible for checking that you are legally permitted to bet online from your location. Players in Australia should use gambling services only where permitted by applicable Australian laws and the laws that apply in their state or territory. You must also meet any applicable minimum age requirements and provide accurate account information when requested.

• Only one personal account should be used unless otherwise permitted under the applicable account terms.
• Your account must be operated by you. Bets placed by another person using your account may be treated as your responsibility.
• You must not use an account for unlawful activity, fraud, manipulation, collusion or any attempt to interfere with betting systems.
• You should review the selection, odds, stake, potential return and any conditions before confirming a bet.
• A bet is not necessarily accepted merely because it has been entered on a betslip or appears on screen.
• The records held in the betting system may be used to determine whether a bet was submitted, accepted, rejected, amended or cancelled.

Play365 Casino may apply account, market or transaction controls where permitted by applicable rules. These may include refusing a bet, limiting a stake, suspending a market or requiring additional verification. Any available limits, restrictions or eligibility conditions may vary by account, product, event and applicable law.

Bets are settled using the official result or other recognised result source stated in the applicable market rules. Settlement may take place after the event has finished or after the information needed to determine the market has become available. A result can be reviewed, corrected or amended where an official source changes or corrects the outcome.

The market rules should explain what happens when an event is postponed, abandoned, interrupted, rescheduled or completed under unusual circumstances. Different rules may apply to different markets on the same event. For example, a market based on the final result may be treated differently from a market based on a particular period, player or performance.

Common settlement situations

• Where an event takes place as scheduled, the applicable result is used to settle the market.
• Where an event is postponed or rescheduled, the market may remain open, be suspended, or be declared void depending on the product rules.
• Where an event is abandoned, the treatment of affected bets depends on the market and the stage reached before abandonment.
• Where a selection does not start, participate or meet the stated conditions, the selection may be void or treated under a specific non-runner rule.
• Where two or more outcomes share the relevant result, dead-heat or tie rules may apply.
• Where an event, participant, team or market is described incorrectly, the applicable rules may provide for correction or voiding.
• Where a market is settled incorrectly because of an obvious error, technical issue or incorrect result, it may be corrected in line with the applicable terms.

If a bet contains a selection that is void, the effect on the remaining selections depends on the bet type and product rules. A single bet may be returned or treated as void, while a combination may be recalculated using the remaining valid selections. You should check the specific rules for the relevant market rather than relying on a general assumption.

Errors and technical interruptions

Occasionally, information may be displayed incorrectly because of a typographical error, data issue, feed delay, software fault or other technical problem. If a clear error affects odds, market details, results or settlement, Play365 Casino may take reasonable steps to correct the error in accordance with the applicable Terms and Conditions. A bet placed during a known system interruption or after a market should have been suspended may be reviewed under those terms.

If there is a disagreement about the status or settlement of a bet, the account record, transaction information, market rules and relevant event data may be reviewed. You should raise any concern through the available account support or complaints process and provide the bet reference, event details and a clear explanation of the issue. Do not share your password or security codes when reporting a problem.